This page summarizes key financial policies for Serenity Pediatric Wellness (SPW). The signed policies in your Jane intake forms are the most current version.
Payment
SPW is a private-pay practice. Payment in full is due before your scheduled appointment time, unless otherwise stated in writing.
Refunds
Payments are non-refundable except:
- Telehealth / in-office visits: cancellation with at least 24 hours’ notice
- Home visits: cancellation with at least 48 hours’ notice
- A true emergency, at SPW’s discretion
When a cancellation meets the notice window, you may choose either a refund or credit applied to a rescheduled visit.
Late arrival and no-shows
If you arrive more than 15 minutes after your scheduled start time, SPW may need to reschedule the visit.
If you cancel outside the notice window, or a visit is rescheduled due to late arrival or no-show, there is no refund. The amount paid will be applied as a credit to the next visit.
Credits must be used within 6 months. Rescheduling is limited to one time per appointment, unless there is a true emergency at SPW’s discretion.
Travel fees
Home visits may include a travel fee based on distance/zone. If applicable, it will be disclosed before scheduling and added to your invoice.
Superbills
SPW can provide superbills upon request for potential out-of-network reimbursement (not guaranteed).